FAQ

Q: How do I get my stuff?

• Call your local facility between normal business hours and at least 2 hours prior to the time you would like to schedule your access.
• Your account must be current or you may make a payment in certified funds when you arrive.
• Only a customer or a customer’s authorized agent may access the container. At the facility, you will need a valid photo ID and the password.

Q: How do I change my address?

Download the Change of Address Form from the Printable Forms page and follow the instructions on the form.

Q: How do I make a payment?

Please visit the My Account page for information on making a payment.

Q: How do I schedule a pickup of my container?

When you are ready to have your belongings brought back to you, call the local office at least 15 days in advance to ensure a date and time that works for you, availability is limited and appointments are on a first come, first serve basis.

Q: What is a "No One Home Delivery Appointment"?

Setting up a no one home delivery allows a customer to avoid being present at the time of the appointment. When booking your appointment, ask your Door To Door Customer Service Representative for details.